Supported System Matrix

The following table indicates what host computer platforms are supported for this release of SysInfo™. This list is subject to change.

Table 1.1. Supported Platforms

 Supported Classes 
Operating SystemManufacturerPlatform

Supported OS Versions: 4.3 - 5.3

NOTES: AIX 4.3 systems must have maintenance level 4330-11 or higher.


Supported OS Versions: 5.0 - 5.4


Supported OS Versions: 10.20 - 11.23 (11i v2)

NOTES: HP-UX 11.11 is aka 11i v1, HP-UX 11.23 is aka 11i v2.


Supported OS Versions: 11i v2

NOTES: HP-UX 11.23 is aka 11i v2.


Supported OS Versions: 6.5


Supported OS Versions: 2.4, 2.6

Supported Distributions: Red Hat Linux 7.1 - 9, Red Hat Enterprise Linux 2.1 - 4, Fedora Core 1 - 4, SuSe Linux 8.0 - 9.2, SuSe Linux Enterprise 9. Other distributions with Linux kernel 2.4 or 2.6, and glibc 2.1 and later should also work.


Supported OS Versions: 2.4, 2.6

Supported Distributions: Red Hat Enterprise Linux 3 - 4 on Itanium-2 based systems.


Supported OS Versions: 2.4, 2.6

Supported Distributions: Red Hat Enterprise Linux 3 - 4, SuSe Linux Enterprise 9.


Supported OS Versions: 10.3.9 - 10.4

NOTES: GUI requires Apple's X11 for OS X software.


Supported OS Versions: 2.6 - 10


Supported OS Versions: 7 - 10


Supported OS Versions: 10

Windows IA32/x86 32-bitYYY  YYYYYYY YY

Supported OS Versions: Microsoft Windows 2000 Professional, Windows 2000 Server, Windows XP Home, Windows XP Professional, Windows 2003 Server (all editions).

Windows x64 AMD64/EM64TYYY  YYYYYYY YY

Supported OS Versions: Windows XP Professional x64, Windows 2003 Server x64 (all editions).

Platform Specific Notes

Table 1.2. Platform Specific Notes

  • Support for querying SCSI devices has been added as of SysInfo™ version 4.2. However, devices in use - especially disks in use - will not contain the additional SCSI data because AIX (through at least version 4.3.3) does not provide a means of querying a SCSI device which is already in use.

  • If you are running HP-UX 11.00 you must install a current HP Quality Pack or else the SysInfo™ Agent will not work. To obtain a current QP from HP, please visit

  • When obtaining software class information on HP-UX, SysInfo™ may appear to be sluggish taking several minutes to gather information depending on the speed and hardware configuration of the system. It may also use lots of memory (20-70MB). These problems are due to the use of the HP-UX swlist command which is both slow in outputting information and copious in its output.

  • The SysInfo™ GUI requires that you have Apple's X11 package (in older MacOS releases this is called X11 User for OS X) installed prior to installing SysInfo™. These packages are not part of MacOS X 10.1 - 10.2 and must be downloaded from Apple at On MacOS X 10.3 and later, this package is located on the MacOS X installation disc, but is usually not installed by default.

  • SysInfoPrinter class data is supported on MacOS X 10.2 or later. It is not supported on earlier releases.

Sun Solaris
  • Support for collecting License class data from Macrovision's FLEXlm works with Solaris 7 and later.

  • VESA Extend Display Identification Data (EDID) for monitors appears to only be available from Creator Series 2 (FFB2) and later Creator frame buffers. No sign of EDID data on any other Sun framebuffer so far.

  • Kernel class data is not supported on Linux.

  • RPM package version 4.2.3 or later is required for reliable Software class data. Older versions of the RPM package are prone to hanging which will result in little or no Software class data being reported.

  • On FreeBSD 4.0 and later, devices on PCI buses are recognized. On releases prior to 4.0, both PCI and ISA bus devices are recognized. There is no EISA support.

  • On Windows XP x64 SP1, SysInfo™ will not report much, if any data due to significant bugs in the Windows bundled DLLs. This problem is fixed by applying a current set of Microsoft Security Updates via Microsoft Update, Windows Update, or manually. The exact update which fixes these problems is not known.